Metric
|
Target 2019-20
|
Actual 2019-20
|
Target 2020-21
|
Links to corporate objectives
|
Regulator of Social Housing metrics
|
Headline Social Housing cost per unit
|
£3,336
|
£2,833/ £3,370
|
£3,420
|
These metrics are mandatory; however we need to perform to our targets. HPG will not be top quartile for all, because our corporate objectives balance these demands. Performing to our targets for these metrics does mean that we will achieve our headline corporate objectives:
|
Reinvestment %
|
7%
|
6%/10%
|
7%
|
New supply delivered % (social housing)
|
1.20%
|
1.55%
|
1.55%
|
New supply delivered % (non-social housing)
|
0
|
0
|
0
|
Gearing %
|
80%
|
62%
|
62%
|
Operating margin % (social housing lettings)
|
31%
|
24%
|
27%
|
Operating margin % (overall)
|
34%
|
25%
|
29%
|
Homes: A leading provider of quality, affordable homes
|
EBITDA MRI interest cover %
|
137%
|
135%
|
155%
|
Lives: A dependable supplier of services that customers can trust
|
Return on capital employed %
|
5%
|
4.10%
|
4.24%
|
Communities: An investor in communities across Shropshire & Staffordshire
|
HPG metrics 2020-21
|
Specific Corporate Objective
|
% current tenant arrears
|
3.13%
|
1.20%
|
3%
|
Continue to invest in our existing assets, ensuring homes are well maintained and benefit from ongoing improvement programmes
|
Voids loss (including rent loss, void repair costs and utilities)
|
£1.69m
|
£1.71m
|
£1.75m
|
Compliance with statutory checks
|
n/a new 20-21
|
n/a new 20-21
|
100%
|
Maintain sector leader status in property compliance and health and safety activities
|
Customer satisfaction
|
80%
|
82.90%
|
87%
|
A dependable supplier of services that customers can trust
|
% of our Care and Support customers rate our services as 'good' or 'very good'
|
n/a new 20-21
|
n/a new 20-21
|
95%
|
Number of customers supported into work or a better/more permanent job
|
n/a new 20-21
|
n/a new 20-21
|
20
|
Invest in our communities and provide advice to support financial wellbeing and improve employability
|
Create 20 apprenticeships in our business and with our partners
|
n/a new 20-21
|
n/a new 20-21
|
20
|
Create 20 apprenticeships in our business and with our partners
|
Value of money savings secured for customers by money advice service
|
n/a new 20-21
|
n/a new 20-21
|
£2.73m
|
Invest in our communities and provide advice to support financial wellbeing and improve employability
|