If you are looking to leave a compliment, you can do that here.
Please note: This form is not for reporting anti-social behaviour or problems with your neighbours. It also should not be used to report a repair for the first time. To report anti-social behaviour or problems with you neighbours please contact your neighbourhood officer or use our online form. To report a non-emergency repair for the first time please use our online form.
Call our customer services team on 0800 048 8955
Email - firstname.lastname@example.org
Customer complaints and feedback team
Housing Plus Group
Stafford, ST18 9AP
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If you live in one of our retirement living communities, you can speak to your retirement living officer for further help and guidance.
If a customer requires additional help in making a complaint, we will provide help and support, or, if preferred, complainants can seek assistance through external agencies, for example Citizens Advice.
Customers may prefer to have a representative deal their complaint on their behalf. This may be by an advocate, carer, family member, elected member, agency, or professional body. Where this is the case we must receive or hold a signed authority from the customer which authorises us to communicate with the customer’s appointed advocate or representative.