We are proud to share the Group’s 2019-20 Annual Report. As well as showcasing our performance, the report includes some great customer, colleague and partner stories, brought to life through animation. 

It also highlights the strong position we are in to continue to grow and deliver on our promise to make a positive difference to homes, lives and communities. 

If you have a few minutes to spare, we would like to hear what you thought of our report.  You can share your feedback here. 

The safety and wellbeing of our customers, colleagues and partners continues to be our priority.  

In line with guidance from the government, NHS and Public Health England, we continue to adapt our working practices to maintain services to our customers and keep them safe, whilst providing extensive support and advice during this uncertain time.  

We will update this page with any significant changes in services or policies.

Find out more here.