Neighbourhoods director Jan Goode explains how investment in our homes and support for our customers is creating vibrant communities in Shropshire and Staffordshire.
Severnside Housing and South Staffordshire Housing Association are not-for-profit so every penny is reinvested into our homes and communities.
In an environment where welfare reform, particularly Universal Credit, threatens the income of our customers and therefore the income to our business, we remain committed to building more new, high-quality homes, investing in major home improvement programmes and also in supporting our customers to sustain their tenancies and improve their opportunities through our learning programme, money and employment advice services.
Our Fair Landlord approach ensures our homes and services keep on improving by providing a better allocation of resources. It has already resulted in £1 million savings enabling us to spend over £20 million in home improvements every year.
On top of this we’ve invested £22 million in building 237 more homes and during the next year, there will be further developments in areas such as Shrewsbury, Telford, Codsall and Broseley.
With a clear focus on service delivery, we have achieved excellent performance in housing management. From the management of empty homes to top quartile performance in income collection the team are committed to being excellent providers of housing services.