Annual Report 2021-22

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Lives - Les Clarke,
Executive director of housing
and care

Plus services help customers save £2.78m in 2021-22

Providing homes for almost 20,000 families across Shropshire and Staffordshire, our Plus services help customers to secure their tenancies, manage their finances and gain employment.

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Retirement living

Domiciliary care

Customer support

Retirement living

Retirement living communities

57

Retirement living customers

2,172

Customers supported to maintain independence

396

Customers who took part in wellbeing activities

27,935

Wellbeing activities offered

3,829

Retirement living customer satisfaction

95%

Domiciliary care

Hours of care and support

103,222

Hours of domiciliary care per week

2438

Care and support customer satisfaction

94%

Telecare service

Critical calls received

53,564

Enhanced telecare assessments done in 48 hours

100%

Critical calls answered in 60 seconds

97.3%

Installations completed within five days

99.2%

Telecare customer satisfaction

96.8%

Customers who would recommend telecare

98%

Customers feel telecare offers VFM

96.7%

The Sandford Nursing Home

100%

of residents feel the care they receive is satisfactory or excellent

100%

of residents feel involved in decisions made about their care

100%

of residents feel they are treated with dignity and respect

“The Sandford has a great reputation and lives up to it. I can’t think of anything to criticise - the care and atmosphere are five star.”

February 2022

Customers go digital with new tablet computers

Residents in some of our retirement living communities in Staffordshire and Shropshire received tablet computers and data from a social change charity.

Customer support

Money savings for customers due to support

£2,783,344

Customers helped by Plus services

1,271

Debt counselling saved our customers

£55,236

Customers supported with specialist debt advice

60

Customers helped into employment

34

Utility bill advice saved our customers

£8,314

Customers supported by Community Hubs

297

Customers supported by Prince's Trust

11

Customers supported by Building Better Opportunities (BBO)

67

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