Annual report 2020-21
When I reflect on 2020-21, the most satisfying aspect of our response to the pandemic was the adaptability demonstrated by so many teams and individuals.
Stephen Collins, Executive director of property and transformation
Working together to stay safe during unprecedented times
Essential safety checks continued throughout lockdown. Operatives follow an eight point plan to keep our customers and themselves safe at all times.
During 2020-21, COVID-19 had a significant impact on our routine repair timescales and the delivery of our home improvements programme.
improving our homes.
97% of wastewas recycled.
150 tonnesof waste was diverted from landfill.
90%of customers surveyed were happy with the repair service they received.
of responsive repairs were completed within target time.